About Ordering:

Q1 :Can I make a trial order?
A:Yes, sure. A trial order starts from 200kg/model or you can simply pick some in-production models at 50kg/model.

Q2 :Could you send me all of your samples?
A:Free samples are available anytime. However, less is more. We will help you determine what samples are necessary instead of sending you all our 5000 samples.

Q3 :Can you make prototype as per my samples or requirements?
A:With a professional and sophisticated R&D team, we initiate new designs every quarter, which enables us to prototype your samples effectively and efficiently with a minimum similarity of 95%.

Q4 :Can you tell me about popular rattans for my market?
A:Our sales team has proven expertise in understanding different markets and countries. Please feel free to contact them at any time for consultancy purpose. Currently, our top 3 markets are Southeast Asia, South America and Africa.

About Usage and Applications:

Q1 :How many meters does 1kg rattan have?
A:It depends on rattan sizes and shapes. Take flat rattan of 8*1.3mm for example, 1kg is about 120 meters. For more metric conversion, please inquire our sales people accordingly.

Q2 .:How much PE rattan does a chair consume?
A:That depends on the style of rattan being used. Take a simple armless dining chair and rattan of 8*1.3mm for example, it consumes about 1.5kg PE rattan.

Q3 :Could I use your PE rattan to weave the baskets?
A:Yes, our PE rattan is made with outstanding weathering performance, which is the best material for outdoor furniture, let alone baskets.

Q4 : What are the differences between PE rattan and natural rattan?
A:PE rattan is made of HDPE with outstanding weathering performance while natural rattan is not able to withstand outdoor challenges from weather, let alone the problems of insects, mold and being worn out easily.

About Shipping:

Q1 ：I don’t have a shipping agent. Can you help me?
A:Don’t worry. With 10 years’ in export business, we are very experienced with international logistics and we can offer you FOB terms or CIF terms to make you worry-free from shipping arrangements. However, it will be ideal if you can have someone as your import agent to clear the Customs in your country.

Q2 :Can you help to send the goods to the appointed warehouse?
A:Yes, we can arrange with our trucking team or logistics company for the transportation.

Q3 :How many tons fill up a container?
A:Talking about normal models except for sea grass, big round and big flat rattans, we can load about 10 tons for a 20GP container and 24 tons for a 40HQ container.

About Training and Agent Recruitment:

Q1 :Could you help me with the furniture weaving?
A:Yes, we do offer weaving training service to those who want to set up their rattan furniture factories.

Q2 .:Can I become your exclusive agent? How many containers do I need to order before being the agent?
A:Yes, we are constantly developing strategic partners. The exclusive agents will be entitled with a variety of priorities, premiums and supports. You are most welcome to contact our sales executives for greater details.